FAQ
Short answers to the questions clients ask most.
Does the agent tell buyers it is an AI?
Only if you tell it to. Nothing saying it's an AI is added to your messages or your calls' opening line. If you want buyers told they're speaking to an AI assistant, write it into your WhatsApp message or the campaign's What the agent says first. (If you record calls, a short line saying the call is recorded is added after the greeting.)
What languages does the agent speak?
It replies in the language the buyer uses, including Hinglish, on WhatsApp and on calls. Calls can open in English, Hindi, Kannada, Tamil or Telugu as they are, and in other Indian languages if you write your own opening line. See How calls work.
Can the agent give a discount or negotiate?
No. When a buyer asks for a best price or a discount, the agent hands them to your sales team.
What happens if the agent doesn't know the answer?
It says it doesn't have that detail and that a colleague will confirm. It never guesses. If the buyer wants it followed up, the lead is handed to your team. The question then appears under Questions the agent couldn't answer on Buyer Intelligence, so you can add the answer.
Does the agent stop talking once a lead is handed to my team?
No. It keeps answering the buyer, knowing a colleague is on it. While the handoff is open, campaigns skip that lead, and anything due in that time isn't sent later. Click Mark handoff resolved when your team has finished, so future campaigns can reach them.
Can I see every conversation?
Yes. Every message and call is on the lead's page, under All leads.
How do I get a WhatsApp or phone number?
Your KonvoLead admin assigns them. Ask your KonvoLead contact for a WhatsApp number, or connect your business's own on the WhatsApp page: see Connecting your own WhatsApp number. For a phone number, turn on the switch under Phone calls on the Inbound agent page. See Your numbers.
Can I add a colleague to the dashboard?
Yes, ask us. See Team members and roles.
Does my sales team need a dashboard login?
No. Sales reps and managers are reached on WhatsApp only.
What happens if a buyer says "stop"?
On WhatsApp, "stop" or a clear request not to be contacted opts them out of all campaigns for good. On a call, they need to say they don't want to be contacted again; a "stop" in the middle of a conversation just stops the agent talking. A buyer who has opted out can still message you, and the agent still replies.
Do unanswered calls cost anything?
No. Calls are charged by the minute, from the moment the call is picked up. A call answered by voicemail counts as picked up.
Can I test without bothering real buyers?
Yes. Use Test the agent on All leads to chat as a buyer, or the Voice console to talk to the agent on a call. Test leads are left out of your figures. See Testing the agent yourself.
Why didn't my campaign message a lead straight away?
Usually the gap between campaigns (another campaign reached them recently) or the 72-hour hold (they're mid-conversation with the agent). The lead's Journey card says which, and when it will try again.